Migration FAQ for ETX Funding Clients

Welcome to Sway Funded!

We’re thrilled to welcome ETX Funding clients to the Sway Funded community. To ensure a seamless migration process, please carefully follow the steps and guidelines outlined below.

Account Activation and Login

Step 1: Email for Account Activation

• After the migration, you will receive an email from Sway Funded with instructions to set up your new account.
• Follow the link in the email to register using the same email address you previously used with ETX Funding.

Step 2: Password Setup and Terms Acceptance

• Create a password for your new Sway Funded account.
• Accept the Terms and Conditions to complete the registration process.

Step 3: Login to Your Sway Funded Account

• Once logged in, you will be prompted to set a username.
• Important: The KYC (Know Your Customer) process is only required after successfully passing the challenge.

Challenge Activation and Progression

Challenge Activation

• Phase 1 Traders: If you were in Phase 1 of a challenge, you will start fresh with your initial balance upon migration.
• Phase 2 Traders: If you were in Phase 2 of a challenge, you will also start with your initial balance.
• Funded Traders: If you were a funded trader:
  • You will be re-evaluated and moved back to Phase 2.
  • Any pending payouts will be processed before this change is made.
  • If you haven't yet recovered your initial challenge cost through payouts, we will refund the difference to restore your initial balance in Phase 2.

Payouts and Refunds

Payouts

• Any pending payouts from ETX Funding will be available immediately after activation.
• To withdraw payouts:
  1. Navigate to the “Transactions” tab in your dashboard.
  2. Select “Request payout” under the relevant balance section.

Refund Policy

• If you are unable to complete the KYC verification process due to our internal verification policies or are located in a restricted country, and as a result, you are unable to access or use your Sway Funded account:
  
  
  • We will refund the initial purchase cost of your challenge.
  • This refund applies if you have not earned any profits that cover the initial purchase cost.
  • The refund will be processed once your ineligibility has been confirmed.

Steps to Receive a Refund:

• If you believe you are eligible for a refund due to verification failure or country restriction, please contact our support team with the relevant details.
• The refund will be processed once your ineligibility has been confirmed.

Important Notes

• Restricted Countries: Clients from restricted regions may not be able to access their accounts and will be eligible for refunds under the above conditions.
• Agreement to Terms: By activating your Sway Funded account, you agree to abide by Sway Funded’s Terms and Conditions.

We’re excited to have you onboard and look forward to supporting your trading journey with Sway Funded!